Dedicated Fax Numbers
Providing the connected PBX supports it, users can have more than one UM number, the first attached to their DDI and another for dedicated direct-fax. This may be necessary when migrating from a fax platform such as RightFax or may just be desirable when introducing UM.
On the Mitel environments our means of implementing this proved to be slightly hacktastic,using hunt groups with permanent forwards set as UM requires calls to arrive at the UM number via a forward. The Exchange 2007 GUI didn’t support adding additional extensions, instead we achieved this via powershell using the enable-ummailbox cmdlet, making this something which is preferrably done at initial provisioning. Additional numbers are provided after the first, separated by commas.
Adding a dedicated UM number which doesn’t first ring an extension has an added benefit to your organisation – corporate mobiles can be diverted to these numbers instead of the normal operator voicemail, further unifying lines of communication and helping your staff remain available to customers.
