Having deployed one of the first Unified Messaging enabled sites in the UK I’ve had plenty of time to tinker with UM and discover some undocumented ‘features’ and workarounds to common requests.
Out of Office Autoresponses and UM
This one is mostly a matter of user education. Simply put whatever your users call their contacts is presented back to their contacts in situations where a UM enabled user defines both telephony and email contact details and an OOF event occurs with UM.
For example, Bob Davis a hypothetical user has Clive Green defined in his exchange contacts as: “Green, Clive (pest)” .
While OOF (with autoresponse enabled) Clive calls Bob and leaves him voicemail. Exchange upon delivery of Clives voicemail to Bob will email Clive Bobs autoresponse and in doing so expose the name Bob has given Clive. Bad juju.
