Kudos to Apple - I’m impressed!

Following the failure of my AppleTV last night I visited the retailer where I picked up my unit and was told that they couldn’t simply swap it, instead insisting it had to go to their repair center for diagnosis, I’m not sure what that would do to the manufacturer warranty but I gave up discussing it with the counter staff and instead opted to call Apple this evening.

Within 15 minutes one of their support people had diagnosed the machine as dead and arranged a replacement to come out to me. All they needed was a delivery address and VISA details (in case I run off with the dead one, obviously) - I should be back up and running before the end of the week. Hurrah!

I’ve no doubt cursed it and the courier will lose/drop/throw/eat my replacement unit, but what the heck, I feel like being optimistic

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